Announcement from Canada Life

The NLPSPA Office has been asked to forward the below message and attachment on behalf of Canada Life.

Canada Life’s top priority is the health and safety of our customers, employees and advisors.  Due to this, effective Wednesday, March 18, 2020, we have temporarily closed our Newfoundland and Labrador offices to walk-in customers in order to follow the Government of Canada’s social distancing recommendations to reduce the spread of Covid-19.

Plan Members needing to submit claims can do so easily and conveniently online through our GroupNet website or app.  With the situation evolving at a rapid pace submitting claims electronically, via our website or app, is the best way to ensure claims will be received and processed as quickly as possible. Alternatively claims can be mailed to P.O. Box 13820, Station A, St. John’s NL, A1B 0S4 or printed copies can be dropped off in a secure lock box at our St. John’s office at 15 Hebron Way or a secure mail slot at 10 Main Street, Suite 204 in Corner Brook.

Business continuity plans are in place to continue to meet customer needs and minimize service disruptions.  We can be reached at 1-844-349-5656.

Newsline-Update-on-Coverage-Handling-for-COVID-19-Plan-Members.pdf